Product Experience Checklist
Workmates Technologies
Review how customers understand and choose your products.

 Discovery and comparison

- [ ] Categories and product names are understandable.
- [ ] Images accurately represent the product and approved variations.
- [ ] Size, material, compatibility or other relevant details are clear.
- [ ] Price and availability information have an owner.
- [ ] Mobile users can compare important information without avoidable effort.

 Next action

- [ ] The site clearly uses an enquiry, collection or purchase model.
- [ ] Delivery, collection and support information reflect actual operations.
- [ ] Return and cancellation information is professionally reviewed where needed.
- [ ] Enquiries reach someone who can answer product questions.
- [ ] Where checkout exists, payment and order states match the real system.

 Follow-up

- [ ] Product updates are reflected across website and campaign materials.
- [ ] Support contacts are easy to find.
- [ ] Marketing follow-up uses appropriate permissions.
- [ ] Measures distinguish browsing, enquiries and completed orders.
- [ ] A review owner records repeated questions and experience gaps.

Next step: review one category and agree the highest-priority information or journey improvement. Transactional development requires separate scope confirmation with Workmates.