Guest Website Checklist
Workmates Technologies
Help guests understand the property before arrival.

 Property information

- [ ] Room categories and included amenities are accurate.
- [ ] Photography represents the actual property and has appropriate permissions.
- [ ] Location, directions and contact details are useful on mobile.
- [ ] Check-in, check-out and relevant policies have an update owner.
- [ ] Accessibility information and special arrangements are described accurately.

 Booking or enquiry

- [ ] Availability requests and confirmed bookings are clearly distinguished.
- [ ] Rate information explains relevant inclusions and exclusions.
- [ ] The booking destination matches the current provider setup.
- [ ] Confirmation wording reflects the actual reservation status.
- [ ] Group/event enquiries reach an appropriate person.

 Before and after the stay

- [ ] Guests know how to clarify or change a request.
- [ ] Website and staff communication describe the same process.
- [ ] Guest information is handled through appropriate systems.
- [ ] Feedback reaches someone responsible for responding.
- [ ] Tracking distinguishes booking-link clicks from actual reservations.

Next step: walk through one room-selection journey as a new visitor. Record uncertainty and assign an owner for each gap before commissioning new features.